REFUND & CANCELLATION POLICY

Effective Date: 25 October 2026

1. Introduction

ATPA is committed to maintaining transparency and fairness in all financial transactions relating to its training programmes, educational services, certification courses, professional development programmes, consultancy services, and other associated offerings.

This Refund Policy outlines the conditions under which fees paid to ATPA may be refunded.

This Policy applies to payments made through ATPA's website, authorised payment gateways, bank transfers, UPI or other officially accepted payment methods.

Further, ATPA recognises that participants, institutions and corporate clients may occasionally need to cancel their registrations or service bookings due to unforeseen circumstances. This Cancellation Policy establishes the procedures and conditions applicable to cancellation of training programmes, workshops, webinars, certification courses, corporate training assignments and other professional services offered by ATPA. The objective of this Policy is to ensure transparency, fairness and efficient administration of cancellations.

2. Applicability

This Refund Policy applies to:

• Online and offline training programmes;
• Workshops, webinars and seminars;
• Professional certification and skill development courses;
• Corporate training programmes;
• Internship and placement assistance services, where applicable;
• Consultancy and advisory services;
• Other paid programmes organised or administered by ATPA.

Where a specific programme, proposal or agreement contains separately disclosed refund conditions, those conditions shall apply to the extent permitted by law.

3. General Refund Conditions

Refund eligibility shall depend upon the nature of the service, the date of the refund request, the commencement of the programme, and the extent to which the services have already been delivered.

All refund requests must be submitted in writing to [email protected], mentioning the participant's name, registered email address, programme name, payment date, transaction reference and reason for requesting a refund.

4. Cancellation by Participants

Participants wishing to cancel their registration must submit a written cancellation request to [email protected].

The request must contain the participant's name, registered email address, programme name, scheduled programme date, payment details and reason for cancellation.

A cancellation request shall be considered received when it reaches ATPA's designated email address.

5. Refunds for Training Programmes, Workshops and Certification Courses

The following refund structure is followed for participant-initiated withdrawals:

The above percentages apply to the programme fee paid to ATPA. Any separately disclosed, non-recoverable third-party charges may be deducted only where lawful and agreed in advance.

The refund terms applicable to a specific programme shall be communicated before payment.

6. Refunds for Digital Courses and Learning Materials

For recorded courses, digital learning resources, downloadable materials, or access-based educational services, refunds shall not be available in any circumstances.

ATPA shall provide a refund or appropriate remedy where required by applicable consumer protection laws, including in cases of defective, misrepresented or undelivered services.

7. Refunds for Programmes Cancelled by ATPA

Where ATPA cancels a paid programme without providing the agreed service, registered participants shall be entitled to a full refund of the programme fee paid.

Alternatively, participants may voluntarily choose to transfer their registration to another programme or revised schedule.

No participant shall be required to accept a replacement programme instead of a refund where a refund is legally due.

8. Cancellation by ATPA

ATPA reserves the right to cancel a scheduled programme where reasonably necessary due to:

• Insufficient enrolment;
• Unavailability of the designated trainer or faculty;
• Technical or operational difficulties;
• Government restrictions or regulatory requirements;
• Natural disasters, emergencies or force majeure events;
• Other circumstances materially affecting programme delivery.

Where a programme is cancelled by ATPA, registered participants shall be notified as soon as reasonably practicable.

Participants shall be offered either a full refund or, at their option, enrolment in a suitable alternative programme.

9. Postponement or Rescheduling by ATPA

Where ATPA reschedules a programme, participants shall be informed through their registered contact details.

Participants may accept the revised schedule or request a refund where the rescheduled programme is unsuitable, and the originally agreed service cannot be provided.

Refund requests arising from material changes in programme dates or delivery arrangements shall be considered fairly and in accordance with applicable law.

10. Corporate Training and Consultancy Services

Refunds for corporate training, consultancy, POSH advisory, compliance training, content development, audit services and customised professional engagements shall be governed by the applicable written proposal, service agreement or statement of work.

Where services have already commenced, ATPA may retain fees proportionate to services performed and reasonable, documented, non-recoverable costs, subject to the applicable agreement and law.

Any refundable balance shall be calculated after reviewing the contractual obligations and services delivered.

11. Internship and Placement Assistance Services

Any registration, training, placement assistance or related service fees shall be governed by the terms disclosed to the candidate before payment and applicable law.

Where a paid service has not been provided, or where a refund is otherwise legally required, ATPA shall provide the appropriate refund or remedy.

Fees shall not be treated as non-refundable merely because they relate to internship or placement assistance.

ATPA does not guarantee employment, internship selection or a particular salary unless expressly committed through a valid written agreement.

Candidates seeking withdrawal from internship or placement assistance programmes must submit a written request to ATPA. Where an application, interview, internship allocation or recruitment process is already underway, the candidate should provide reasonable advance notice to enable ATPA to communicate with the relevant institution, employer or recruiter. Cancellation or withdrawal may affect participation in a particular recruitment opportunity, depending on the employer's requirements and the stage of the process.

Any decision concerning future eligibility shall be reasonable, proportionate and consistent with the applicable programme terms and law. Financial implications, if any, shall be determined according to the terms disclosed at registration and ATPA's Refund Policy.

12. Duplicate or Incorrect Payments

Where a participant makes a duplicate payment or is charged an incorrect amount, ATPA shall verify the transaction and refund any excess amount received.

Participants should report such transactions promptly with supporting payment details.

13. Refund Processing Timeline

ATPA shall acknowledge refund requests within 3 working days and ordinarily communicate its decision within 7 working days, subject to verification of the relevant facts.

Approved refunds shall ordinarily be initiated within 7 working days of approval.

The time required for the refunded amount to reflect in the participant's account may vary depending on the bank, payment gateway or payment method.

Any shorter mandatory statutory timeline shall prevail.

14. Mode of Refund

Refunds shall ordinarily be processed through the original payment method.

Where a refund through the original payment method is not technically feasible, ATPA may arrange an alternative secure refund method after appropriate verification.

15. Exceptional Circumstances

ATPA may consider refund requests arising from exceptional circumstances, including serious medical emergencies, bereavement or other unavoidable situations, upon submission of reasonable supporting information.

Such requests shall be reviewed on a case-by-case basis, without affecting statutory consumer rights.

16. Non-Refundable Items

Subject to applicable law and prior disclosure, the following may be non-refundable:

• Fees for services already fully delivered;
• Fees for completed training sessions;
• Charges for customised work already performed;
• Separately disclosed and lawfully chargeable third-party expenses;
• Digital learning materials already supplied and accessed, subject to statutory remedies.

No provision of this Policy shall exclude remedies available under applicable consumer protection laws.

17. Amendments to the Policy

ATPA may amend this Policy to reflect changes in operational requirements, service offerings or applicable law.

ATPA shall publish the updated Policy on its official website.

Material changes shall not ordinarily be applied retrospectively to confirmed paid bookings without the affected customer's agreement or another lawful basis.

18. Contact for Refund & Cancellation Requests

ATPA

Registered Add: Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Viman Nagar, Pune, Maharashtra – 411014.

Email: [email protected]
Phone: +91 7020 065 538
Website: www.atpa.co.in

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