Total Duration- 16 Hours

Learning Objective-

1. To learn the verbal communication skills

2. To learn non-verbal communication skills

Syllabus-

Module No

Particulars

Hours allocated

1

Verbal Communication Skills

4

1.1

Discover Yourself and Manage Anxiety

1

1.2

Assertiveness, Communicating intent and point of view

1

1.3

Win- Win Approach, Communicating assertively

1

1.4

Negotiation Skills

1

2

Non-verbal Communications

5

2.1

Utility & Types

2

2.2

E-mail etiquettes

1

2.3

Body language, facial expressions

1

2.4

Understanding cultural context

1

3

 Professional & Workplace Solutions

3

3.1

Conflict Management

1

3.2

Personal Effectiveness

1

3.3

Analytical Skills & Problem Solving

1

4

Professional Ethics

3

4.1

Professional Aptitude

1

4.2

Professional Ethics principles

1

4.3

Professional Interactions

1